- Number
- 20230120977
- Published
- 2023-04-20
- Filed
- 2021-10-18
- Assignee
- Disney Enterprises, Inc.
- Inventors
- Rau; Jeffrey A. et al.
- CPC
- G06F11/008; G06Q10/0635; G06N5/04
- Verdict
- Set aside IT change-management tool, business
- Source
- Google Patents · FreePatentsOnline
Abstract
Techniques for identifying a risk of failure for a planned change to a technology item in a technology infrastructure are disclosed. Historical technology change data are retrieved, including data relating to at least one of: (i) prior technology changes by an implementer or coordinator of the planned change, (ii) a process relating to the planned change, or (iii) prior technology changes relating to the technology item or a related technology item. A change confidence rating for a risk of failure for the planned change is generated, based on the historical technology change data. The change confidence rating is applied, including at least one of: (i) generating a user interface illustrating a risk level for the technology change, (ii) flagging for or initiating a supplemental review of the technology change, or (iii) recommending implementer training relating to the technology change.
Background
BACKGROUND
Scheduled information technology (IT) changes carry varying levels of risk. For example, some changes are expected to impact large user sets or critical technology infrastructure, and so are likely to be deemed, by an observer (e.g., an IT professional) to have a relatively high risk of failure or negative organizational impact. Other changes are expected to have only a limited impact, and so are likely to be deemed relatively low risk by an observer. These risk assessments are typically based on a human analysis of a limited number of factors, and may be incorrect. SUMMARY
Embodiments include a method. The method includes identifying a planned change to a technology item in a technology infrastructure. The method further includes retrieving historical technology change data relating to the technology item and the planned change, the historical technology change data including data relating to at least one of: (i) prior technology changes by an implementer or coordinator of the planned change, (ii) a process relating to the planned change, or (iii) prior technology changes relating to the technology item or a related technology item. The method further includes generating a change confidence rating for a risk of failure for the planned change, based on the historical technology change data. The method further includes applying the change confidence rating, including at least one of: (i) generating a user interface illustrating a risk level for the tec
Claims
1. A method, comprising: identifying a planned change to a technology item in a technology infrastructure; retrieving historical technology change data relating to the technology item and the planned change, the historical technology change data comprising data relating to at least one of: (i) prior technology changes by an implementer or coordinator of the planned change, (ii) a process relating to the planned change, or (iii) prior technology changes relating to the technology item or a related technology item; generating a change confidence rating for a risk of failure for the planned change, based on the historical technology change data; and applying the change confidence rating, comprising at least one of: (i) generating a user interface illustrating a risk level for the technology change, (ii) flagging for or initiating a supplemental review of the technology change, or (iii) recommending implementer training relating to the technology change. ||
11. A non-transitory computer-readable medium containing computer program code that, when executed by operation of one or more computer processors, performs operations comprising: identifying a planned change to a technology item in a technology infrastructure; retrieving historical technology change data relating to the technology item and the planned change, the historical technology change data comprising data relating to at least one of: (i) prior technology changes by an implementer or coordinator of the planned change, (ii) a process relating to the planned change, or (iii) prior technology changes relating to the technology item or a related technology item; generating a change confidence rating for a risk of failure for the planned change, based on the historical technology change data; and applying the change confidence rating, comprising at least one of: (i) generating a user interface illustrating a risk level for the technology change, (ii) flagging for or initiating a supplemental review of the technology change, or (iii) recommending implementer training relating to the technology change. ||
17. A system, comprising: a computer processor; and a memory having instructions stored thereon which, when executed on the computer processor, performs operations comprising: identifying a planned change to a technology item in a technology infrastructure; retrieving historical technology change data relating to the technology item and the planned change, the historical technology change data comprising data relating to at least one of: (i) prior technology changes by an implementer or coordinator of the planned change, (ii) a process relating to the planned change, or (iii) prior technology changes relating to the technology item or a related technology item; generating a change confidence rating for a risk of failure for the planned change, based on the historical technology change data, comprising: providing the historical technology change data to a trained machine learning (ML) model, and in response receiving from the ML model an inference of the change confidence rating, wherein the ML model is trained using data relating to past technology changes in the technology infrastructure; and applying the change confidence rating, comprising at least one of: (i) generating a user interface illustrating a risk level for the technology change, (ii) flagging for or initiating a supplemental review of the technology change, or (iii) recommending implementer training relating to the technology change.