A system for mediating interactions among system agents and system clients includes a computing platform having a hardware processor and a system memory storing an interaction cueing software code including decision trees corresponding to storylines. The hardware processor executes the interaction cueing software code to receive interaction data corresponding to an interaction of a system client with a first system agent, identify a storyline for use in guiding subsequent interactions with the system client based on the interaction data, and store the interaction data and data identifying the storyline in a client profile assigned to the system client. The interaction cueing software code further determines an interaction cue or cues for coaching the same or another system agent in a second interaction with the system client based on the interaction data and a decision tree corresponding to the storyline, and transmits the interaction cue(s) to the system agent.
BACKGROUND(1) Interactive presentations, such as participatory stories, for example, have the potential to offer immersive experiences in which audience members can create or influence a dramatic plot through their own speech and/or actions. In contrast to participatory stories, in which a primary goal is to draw audience members into a dramatized world in which their participation becomes an integral part of the evolution of the storyline, even affecting its outcome, traditional linear narratives provide relatively few opportunities for audience participation to influence events within a story.(2) However, conventional approaches to producing and directing interactive presentations such as participatory stories have failed to overcome the challenges posed by the creation of content having a complex narrative structure while concurrently enabling significant participation by audience members. The limitations on audience participation imposed on conventionally produced interactive presentations exist because the authoring complexity of such presentations grows rapidly with the number of different story arcs and the number of interaction possibilities. As a result, conventionally produced interactive presentations tend to provide either strong narrative experiences with limited opportunities for audience participation, or compelling interactive experiences having simple narrative structures, but fails to provide interactive presentations that are both narratively complex and hi
1. A venue for providing interactions with a plurality clients, the venue comprising: a plurality of interaction sites; at least one of a plurality of agents at one or more of the plurality of interaction sites; a computing platform including a hardware processor and a system memory; and an interaction cueing software code stored in the system memory, the interaction cueing software code including an interaction library of decision trees each corresponding respectively to one of a plurality of storylines; wherein the hardware processor is configured to execute the interaction cueing software code to: receive, from a first agent of the plurality of agents, a first interaction data corresponding to a first interaction of a first client of the plurality of clients with the first agent at a first interaction site of the plurality of interaction sites; identify, based on the first interaction data, a first storyline of the plurality of storylines for use in guiding subsequent interactions with the first client; determine at least one interaction cue for coaching one of the plurality of agents in a second interaction with the first client at one of the first interaction site or a second interaction site of the plurality of interaction sites; and transmit the at least one interaction cue to the one of the plurality of agents at the one of the first interaction site or the second interaction site; wherein the at least one interaction cue is determined based on the first interaction data and at least one decision tree of the decision trees, the at least one decision tree corresponding to the first storyline.
11. A venue for providing interactions with a plurality clients, the venue comprising: a plurality of interaction sites; at least one of a plurality of agents at one or more of the plurality of interaction sites; a computing platform including a hardware processor and a system memory; and an interaction cueing software code stored in the system memory, the interaction cueing software code including an interaction library of decision trees each corresponding respectively to one of a plurality of storylines; wherein the hardware processor is configured to execute the interaction cueing software code to: identify a plurality of individual persons of the plurality of clients as a group; receive, from a first agent of the plurality of agents, a first interaction data corresponding to a first interaction of at least one individual person of the group with the first agent at a first interaction site of the plurality of interaction sites; identify, based on the first interaction data, a first storyline of the plurality of storylines for use in guiding subsequent interactions with the group; determine at least one interaction cue for coaching one of the first agent or a second agent of the plurality of agents in a second interaction with the group at one of the first interaction site or a first interaction site of the plurality of interaction sites; and transmit the at least one interaction cue to the one of the first agent or the second agent; wherein the at least one interaction cue is determined based on the first interaction data and at least one decision tree of the plurality of decision trees, the at least one decision tree corresponding to the first storyline.