PROMPTING A USER FOR FEEDBACK BASED ON USER EXPERIENCE

Number: 20180247347
Published: 2018-08-30
Filed: 2017-02-27
Assignee: Disney Enterprises, Inc.
Inventors: McNabb; Michael et al.
CPC: G06F11/3055; G06F9/542; G06Q30/0282; G06F11/302
Verdict: Set aside UX feedback prompting/business
Source: Google Patents · FreePatentsOnline

Abstract

One embodiment of the present invention sets forth a technique for prompting a user for feedback based on user experience. The technique includes detecting, via a processor, that a first application event has occurred and updating a score based on a first value assigned to the first application event. The technique further includes determining that the score exceeds a first threshold, and, in response, outputting a first prompt for display.

Background

BACKGROUND OF THE INVENTIONField of the Invention

Embodiments of the present invention relate generally to software applications and, more particularly, to prompting a user for feedback based on user experience.Description of the Related Art

With the proliferation of software applications in online application stores, commonly referred to as “app” stores, users increasingly rely on online feedback to determine which applications to use. In particular, users can provide feedback for an application via an online interface, such as by giving the application a numerical rating and/or by providing a user review. This feedback is informative to potential users and enables application designers to identify problems with an application, such as issues with stability or compatibility. Feedback is also useful in determining whether certain application features are attractive to users. Such feedback can then be implemented in the design of future versions of the application.

Although users generally have the option to provide feedback about a software application via an online interface, not all users routinely do so. Accordingly, in order to encourage more users to provide feedback, application designers commonly display feedback prompts to users. For example, a user may be prompted to provide a rating after the user has launched a software application a certain number of times or after the user has used the application for a specified amount of time. However, these t

Claims

1. A non-transitory computer-readable storage medium including instructions that, when executed by a processor, cause the processor to perform the steps of: detecting, via a processor, that a first application event has occurred; updating a score based on a first value assigned to the first application event; determining that the score exceeds a first threshold; and in response, outputting a first prompt for display. 10. A method, comprising: detecting, via a processor, that a first application event has occurred; updating a score based on a first value assigned to the first application event; determining that the score exceeds a first threshold; and in response, outputting a first prompt for display. 19. A computing device, comprising: a memory storing a user feedback engine; and a processor that is coupled to the memory and, when executing the user feedback engine, is configured to: detect, via a processor, that a first application event has occurred; update a score based on a first value assigned to the first application event; determine that the score exceeds a first threshold; and in response, output a first prompt for display