Mediating Interactions Among System Agents and System Clients

Number: 20190188061
Published: 2019-06-20
Filed: 2017-12-14
Assignee: Disney Enterprises, Inc.
Inventors: Scanlon; Raymond J. et al.
CPC: G06F9/546; G06Q30/016
Verdict: Set aside mediating interactions among system agents/clients, software architecture
Source: Google Patents · FreePatentsOnline

Abstract

A system for mediating interactions among system agents and system clients includes a computing platform having a hardware processor and a system memory storing an interaction cueing software code including decision trees corresponding to storylines. The hardware processor executes the interaction cueing software code to receive interaction data corresponding to an interaction of a system client with a first system agent, identify a storyline for use in guiding subsequent interactions with the system client based on the interaction data, and store the interaction data and data identifying the storyline in a client profile assigned to the system client. The interaction cueing software code further determines an interaction cue or cues for coaching the same or another system agent in a second interaction with the system client based on the interaction data and a decision tree corresponding to the storyline, and transmits the interaction cue(s) to the system agent.

Background

BACKGROUND

Interactive presentations, such as participatory stories, for example, have the potential to offer immersive experiences in which audience members can create or influence a dramatic plot through their own speech and/or actions. In contrast to participatory stories, in which a primary goal is to draw audience members into a dramatized world in which their participation becomes an integral part of the evolution of the storyline, even affecting its outcome, traditional linear narratives provide relatively few opportunities for audience participation to influence events within a story.

However, conventional approaches to producing and directing interactive presentations such as participatory stories have failed to overcome the challenges posed by the creation of content having a complex narrative structure while concurrently enabling significant participation by audience members. The limitations on audience participation imposed on conventionally produced interactive presentations exist because the authoring complexity of such presentations grows rapidly with the number of different story arcs and the number of interaction possibilities. As a result, conventionally produced interactive presentations tend to provide either strong narrative experiences with limited opportunities for audience participation, or compelling interactive experiences having simple narrative structures, but fails to provide interactive presentations that are both narratively complex

Claims

1. A system for mediating interactions among system agents and system clients, the system comprising: a computing platform including a hardware processor and a system memory; an interaction cueing software code stored in the system memory, the interaction cueing software code including an interaction library of decision trees corresponding ro respectively to a plurality of storylines; wherein the hardware processor is configured to execute the interaction cueing software code to: receive, from a first system agent, an interaction data corresponding to a first interaction of a system client with the first system agent at a first interaction site: identify, based on the interaction data, a storyline for use in guiding subsequent interactions with the system client; store the interaction data and a data identifying the storyline in a client profile assigned to the system client; determine at least one interaction cue for coaching one of the first system agent and a second system agent in a second interaction with the system client at one of the first interaction site and a second interaction site remote from the first interaction site; and transmit the at least one interaction cue to the one of the first system agent and the second system agent at one of the first interaction site and the second site; wherein the at least one interaction cue is determined based on the interaction data and a decision tree corresponding to the storyline, and wherein each of the first interaction site and the second interaction site is located in one of a theme park, a resort property, and a retail complex. | 11. A system for mediating interactions among system agents and a group of individual persons, the system comprising: a computing platform including a hardware processor and a system memory; an interaction cueing software code stored in the system memory, the interaction cueing software code including an interaction library of decision trees corresponding respectively to a plurality of storylines; wherein the hardware processor is configured to execute the interaction cueing software code to: identify a plurality of individual persons as a group; receive, from a first system agent, an interaction data corresponding to a first interaction of at least one member of the group with the first system agent: identify, based on the interaction data, a storyline for use in guiding subsequent interactions with the group; store the interaction data and a data identifying the storyline in a client profile assigned to the group; determine at least one interaction cue for coaching one of the first system agent and a second system agent in a second interaction with the group; and transmit the at least one interaction cue to the one of the first system agent and the second system agent; wherein the at least one interaction cue is determined based on the interaction data and a decision tree corresponding to the storyline. | 15. A method for use by a system for mediating interactions among system agents and system clients, the system including a computing platform having a hardware processor and a system memory storing an interaction cueing software code including an interaction library of interaction decision trees corresponding respectively to a plurality of storylines, the method comprising: receiving from a first system agent, using the hardware processor, an interaction data corresponding to a first interaction of a system client with the first system agent at a first interaction site; 1s identifying, based on the interaction data and using the hardware processor, a storyline for use in guiding subsequent interactions with the system client; storing, using the hardware processor, the interaction data and a data identifying the storyline in a client profile assigned to the system client; determining, using the hardware processor, at least one interaction cue for coaching one of the first system agent and a second system agent in a second interaction with the system client at one of the first interaction site and a second interaction site remote from the first interaction site: and transmitting, using the hardware processor, the at least one interaction cue to the one of the first system agent and the second system agent at one of the first interaction site and the second site; wherein the at least one interaction cue is determined based on the interaction data and a decision tree corresponding to the storyline, and wherein each of the first interaction site and the second interaction site is located in one of a theme park, a resort property, and a retail complex.