SYSTEM AND METHOD FOR DETERMINING NEEDS OF GUESTS IN ADVANCE OF AN EMERGENT EVENT

Number: 20250292584
Published: 2025-09-18
Filed: 2024-03-15
Assignee: Disney Enterprises, Inc.
Inventors: HALE; Gregory Brooks et al.
CPC: G06V40/103; G06V10/70; G06V20/52; G06V40/178; G06V20/53; G06V20/44
Verdict: Set aside guest needs prediction, business/ops analytics
Source: Google Patents · FreePatentsOnline

Abstract

An assistance platform may analyze video data of an environment. Based on analyzing the video data, the assistance platform may recognize an individual out of a plurality of objects in the environment and may recognize a plurality of characteristics exhibited by the individual. The recognized characteristics may affect ability of the individual to respond to an event. The assistance platform may store assistance information identifying the plurality of characteristics; detect that an event has occurred in the environment; and retrieve the assistance information in response to detecting that the event has occurred. The assistance platform may determine, based on the assistance information, an action to be performed to assist the individual The assistance platform may cause the action to be performed to assist the individual; and delete the assistance information after causing the action to be performed.

Background

BACKGROUND

Closed-circuit television (CCTV) is a system that includes video camera devices that provide signals (e.g., video feeds) to specified monitors located at a specified location. A CCTV system is typically used to perform surveillance of areas monitored by the video camera devices. In this regard, a CCTV system may be used to count, locate, and/or recognize individuals in the areas monitored by the video camera devices. SUMMARY

A method performed by a assistance platform, the method comprising: analyzing video data, of an environment, using one or more machine learning models trained to recognize guests and characteristics of the guests; recognizing, based on analyzing the video data, a plurality of guests located in the environment; recognizing, based on analyzing the video data, a plurality of characteristics exhibited by the plurality of guests, wherein the plurality of characteristics affect the ability of at least one guest to respond to an emergent event; determining, prior to detecting the emergent event, one or more characteristics of the plurality of characteristics that are to affect a mobility of a guest, of the plurality of guests, during the emergent event; detecting that the emergent event has occurred; determining, based on the one or more characteristics, an action to be performed to assist the guest during the emergent event; and causing the action to be performed to assist the guest during the emergent event.

A system comprising:

Claims

1. A method performed by an assistance platform, the method comprising: analyzing video data, of an environment, using one or more machine learning models trained to recognize guests and characteristics of the guests; recognizing, based on analyzing the video data, a plurality of guests located in the environment; recognizing, based on analyzing the video data, a plurality of characteristics exhibited by the plurality of guests, wherein the plurality of characteristics affect the ability of at least one guest to respond to an emergent event; determining, prior to detecting the emergent event, one or more characteristics of the plurality of characteristics that are to affect a mobility of a guest, of the plurality of guests, during the emergent event; detecting that the emergent event has occurred; determining, based on the one or more characteristics, an action to be performed to assist the guest during the emergent event; and causing the action to be performed to assist the guest during the emergent event. || 8. A system, comprising: one or more camera devices configured to obtain video data of an environment; an assistance platform configured to: analyze the video data of the environment; recognize, based on analyzing the video data, an individual out of a plurality of objects in the environment; recognize, based on analyzing the video data, a plurality of characteristics exhibited by the individual, wherein the recognized characteristics affect ability of the individual to respond to an event; store assistance information identifying the plurality of characteristics and identifying a location for the individual; detect whether the event has occurred in the environment; in response to detecting that the event has occurred, retrieve the assistance information; determine, based on the assistance information, an action to be performed to assist the individual; cause the action to be performed to assist the individual; and delete the assistance information after causing the action to be performed. || 15. A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising: one or more instructions that, when executed by one or more processors of a device, cause the device to: analyze video data of an environment; recognize, based on analyzing the video data, an individual out of a plurality of objects in the environment; recognize, based on analyzing the video data, a plurality of characteristics exhibited by the individual, wherein at least one of the plurality of characteristics affect the ability of at least one guest to respond to an event; detect that the event has occurred in the environment; determine, based on the one or more characteristics, an action to be performed to assist the individual; and cause the action to be performed to assist the individual.